Refund & Returns Policy
Our promise if your jar isn't perfect.
Last updated · 1 January 2026
1. Our commitment
We stand behind every jar. If it arrives damaged, seal-broken, or is defective, we will replace it or issue a full refund.
2. When to raise a return
Within 48 hours of delivery. Please email ycoltraders@gmail.com or WhatsApp +91 91673 08558 with your order number and clear photographs of the issue.
3. Items that cannot be returned
Because ghee is a perishable food item, we cannot accept returns of opened jars, jars past the 48-hour window, or jars whose seal is intact but the customer has changed their mind.
4. Refund processing time
Approved refunds are initiated within 3 business days. Depending on your bank, funds reflect in 5–7 business days for cards, and 24–48 hours for UPI/wallets.
5. Wrong item shipped
If we ship the wrong size or variant, we will arrange a free reverse-pickup and dispatch the correct item at no extra cost.
6. Cancellations
You may cancel any order before it is dispatched. Once dispatched, cancellation is not possible — please treat it as a return-on-delivery instead.
7. Contact
Email ycoltraders@gmail.com or WhatsApp +91 91673 08558. We reply within one business day.